Child Assessment Group

Privacy

The Child Assessment Group (CAG) believes that personal data of clients should be treated with the utmost care. When processing personal data, the CAG therefore acts in accordance with the law (as of May 25, 2018) General Data Protection Regulation (AVG) and other privacy legislation.

If you and/or your child are a client with us then we process personal data about you and your child. By processing we mean that we will store, supplement, provide your data and, after a period of time, also delete it. When your child is diagnosed or treated by us, we will process your data in your clients record. This is necessary to provide you with the best possible care. CAG uses appropriate technical and organizational measures to secure your personal data against loss or unlawful use. Persons who have access to your data on behalf of CAG are bound to strict confidentiality.

For proper diagnostics and/or treatment it is necessary to collect data from your child and from you: state of health, results of examinations, school reports, diagnosis and treatment plans. These are recorded in a client’s file. Besides your data, we also need other personal data, such as your name, address and your child’s date of birth. We need this to identify you and to ensure that we do not confuse you with another client.

For all data, we do not process more data than we need to provide you with good care. All healthcare providers and staff directly involved in your treatment have a legal duty of confidentiality and will not share your data with others if there is no legal need to do so. If we do feel it is important to share your information with others, you may decide to do so and we will ask for your permission. Of course you may say no. This has no consequences for our services. In emergencies or emergency situations, we may be forced to decide for you. Your and your child’s health always weighs most important to us.

Complaints

Not satisfied with your care provider?

Something can go wrong during the assessment procedure. If you have been treated or supervised negligently or incorrectly in your own judgment, you can submit a complaint.

It is important that you first try to discuss and resolve the complaint together with the psychologist under whose responsibility the assessment took place.

If the objection still remains, the person concerned can send a written objection within 1 month after the assessment. The objection will be dealt with by a member of the management of the Child Assessment Group.

If a participant is of the opinion that he or she has not been treated correctly, he or she can file a complaint against the psychologist under whose responsibility the assessment took place. If this does not lead to a satisfactory outcome, the participant sends a complaint (up to 1 month after the assessment) to the management of the Child Assessment Group.

The management will hear all those involved and will make a decision. If this second step does not lead to a satisfactory outcome for the complaining party, he or she can file a complaint with the Supervisory Board of the Netherlands Institute of Psychologists (NIP). He or she can also complete a complaint form and/or send an email to info@klachtenportaalzorg.nl.